What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Message Thank you! Oops! Related Content If a Pipe Breaks Do you know what to do if a pipe breaks in your house? Did You Know This Fact About Freestanding Structures? Separate structures on your property may have to be insured separately. Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.